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Terms of Service

Last updated: 19 October 2026

1.Who we are

Quiet Review is run by its owner as a sole proprietor in South Africa.

“We”, “us” and “our” mean Quiet Review. “You” means the person or business using the Service.

2.Agreeing to these Terms

By creating an account or using Quiet Review (the “Service”), you agree to these Terms. If you are agreeing for a business, you confirm you may bind that business. If you do not agree, do not use the Service.

3.What the Service does

Quiet Review gives your business a review link. A customer opening it rates their experience from one to five stars.

  • 4 or 5 stars — the customer is directed to your Google review page.
  • 1 to 3 stars — by default, the customer is offered a private feedback form first, and then your Google review page as well. That feedback appears in your dashboard.

You can change this at any time in your dashboard, so that 1 to 3 star customers are offered only the private form and not the public review link. Google’s review policy, and other platforms’ policies, don’t allow a business to discourage negative reviews or to ask only its happy customers for reviews. You choose how this setting is used, including whether to keep the default, and are responsible for complying with those policies; to the extent the law allows, we aren’t responsible for any action a platform takes against your profile or your reviews. Your dashboard shows review activity, analytics and private feedback. For an Enterprise group (section 5), a link may direct the customer to another review platform we have set it up for instead of Google; the same routing applies, and you can change the setting for each of the group’s locations.

4.Eligibility

You must be 18 or older and able to enter contracts. The Service is intended for business use.

5.Your account

You are responsible for keeping your login details secure and for activity under your account. Tell us at support@quietreview.com if you suspect unauthorised access.

One account covers one business. Each other location needs its own account, unless it is covered by an Enterprise group account.

Enterprise group accounts. By agreement with us, one account may cover a group of several locations, each with one or more review links. We set up the group, its locations and its links for you, and we add, change or remove them at your request. A group is quoted and invoiced as one account under section 8, for every review link in service, and the group’s owner accepts its quote in the dashboard or agrees its price with us in writing (section 8).

Adding locations and links. You can ask for more locations or review links from your dashboard. If your account covers a single business, we can make it an Enterprise group account: we send you a quote for the new set-up, and nothing changes until you accept it. Your review link keeps its address throughout, and your data, invoices, paid time and billing period carry over. Becoming a group account is not cancelling under section 9.

6.Your responsibilities

6.1 Authority over the listing. You confirm you own or are authorised to represent the Google Business Profile — or, for an Enterprise group, the listing on any other review platform — that you connect. Connecting a listing you do not control is a material breach and we may terminate your account immediately.

6.2 The platforms’ policies. Google, and any other review platform a link of yours points at, sets its own rules on how businesses solicit and handle reviews, and changes them without notice to us. You are responsible for ensuring your use of the Service complies with those rules. We do not control those platforms, cannot guarantee your configuration complies, and are not responsible for any action a platform takes against your listing, your reviews or your business.

6.3 The law where you operate. Rules on soliciting customer reviews differ by country, and some regulators treat selective handling of negative feedback as a deceptive or unfair practice. You are responsible for satisfying yourself that your use of the Service is lawful where you operate.

6.4 Honest use. You must not fabricate, incentivise or manipulate ratings so they misrepresent genuine customer sentiment; submit ratings for your own business or arrange for others to do so; or mislead customers about what happens to their feedback.

6.5 No legal advice. Nothing on our website, in our documentation, in our marketing or in our settings is legal advice.

7.Acceptable use

You must not:

  • Interfere with the Service, probe its security or circumvent rate limits
  • Attempt to access another account’s data
  • Share, resell or sublicense your account
  • Scrape or bulk-extract data
  • Upload unlawful, infringing or malicious content
  • Use contact details collected through the Service to send unsolicited marketing in breach of POPIA or other applicable law

We may suspend or terminate accounts that breach this clause.

8.Trial, quotes and payment

Activation. When you sign up, your review link is created but not yet switched on, and no payment details are required. We contact you to set up your stand and switch the link on, which we do once you have accepted a quote or agreed a price with us in writing. We may give you a free trial at our discretion — one per business and per Google listing — and may extend one at our discretion.

Your quote. We prepare a written quote for your business, priced by the type of business and the number of review links, and send it to your account’s email address. A quote is valid for 14 days. You accept it in your dashboard, choosing monthly or yearly billing. A price can also be agreed with us in writing, for example by email or WhatsApp, and a price agreed that way counts as an accepted quote wherever these Terms or the Refund Policy refer to one. By accepting, you agree to the quote and to these Terms; your accepted quote states your price and overrides these Terms where the two differ. Nothing is payable until you accept a quote or agree a price with us in writing. If we gave you a free trial and it ends before you accept one, your review link pauses until you do and we switch it back on; your data is kept.

Invoices and payment. We invoice you by email for each billing period — monthly or yearly, as you chose — at the price in your accepted quote. The first invoice is issued when you accept the quote (or, for an Enterprise group, when it goes live) and covers the first period, starting on the day we switch your review link on (or at the end of your free trial, if you had one); each later invoice covers the next period. Invoices are payable by electronic funds transfer (EFT) to the bank account shown on the invoice, by the due date shown on it, using the invoice number as the payment reference. The due date is at least 7 days after the invoice is issued — or longer, if we have agreed longer payment terms with you — and never before your review link is switched on. We never ask for card details and never debit your account: you pay each invoice yourself by EFT.

Partners. Some businesses are introduced to us by independent partners, who may earn a commission from us. A partner is not our employee or agent. A partner cannot change your price, your quote or these Terms, cannot promise anything on our behalf, and never collects payment. Always pay Quiet Review directly by EFT, to the bank account shown on your invoice, using the invoice number as the reference. If anyone asks you to pay them instead, tell us at billing@quietreview.com. A price a partner discusses with you is agreed only once it’s in a quote from us, or agreed with us in writing.

Late payment. If an invoice is not paid by its due date, we email you and your dashboard shows a notice. Your review link stays active for a further 7 days. After that it pauses until the payment is recorded. Your data is not deleted, and the link comes back on when we record your payment.

Review links added later. For an Enterprise group, a link added or switched on after the group goes live is billed from the day we verify its destination, pro rata for the rest of the current period: on your next invoice or, if you pay yearly, on a separate invoice. Adding a link at a location may change the per-link price of that location’s links from the next invoice, by the same per-link pricing your quote was built on; we tell you when it does. If your account became a group account at your request, a change to your price from added locations or links comes only through a new quote you accept.

Price changes. The price in your accepted quote applies until we change it. We will give you at least 30 days’ written notice before a change to your price applies to you, and you may cancel before it takes effect. If you cancel because of a price change, your old price applies until your cancellation takes effect. A change never applies part-way through a period you have already paid for.

Other items. Where you order review cards, stands or other items from us, we invoice them separately on the same payment terms. An unpaid invoice for items never pauses your review link.

9.Cancellation and refunds

Cancelling. Email billing@quietreview.com to cancel. Cancellation takes effect 30 days after we receive your email (the notice period). Your review link works until then.

Your 14-day cooling-off right. You may cancel within 14 days of accepting a quote, without giving a reason, and we refund everything you have paid under it. If the quote was for adding locations or review links, cancelling within those 14 days cancels only the addition: we take the added locations and links out of service, refund what you paid for them, and your earlier price applies again from your next invoice. Email us within those 14 days. A cancellation in the cooling-off period takes effect straight away; the 30-day notice period does not apply. This right is in addition to any right you have under section 16 of the Consumer Protection Act.

Monthly billing. Each month started during the notice period is payable at your monthly price. We do not refund the rest of the month in which your cancellation takes effect.

Yearly billing. If you cancel before the end of a year you have paid for, the months of that year you used — counting every month started, the notice period included — are charged at the normal monthly price in your quote, and we refund the rest of what you paid, if anything is left.

Refunds are made by EFT, to a bank account you give us, within 15 business days. Our Refund Policy sets this out with examples, and the limited circumstances in which we may refund at our discretion. For an Enterprise group, these rules apply to the group as a whole.

10.Your data and your customers' data

Your account data is processed to provide the Service — see our Privacy Policy.

Your customers’ feedback belongs to you. We store and process it so we can show it to you. We do not sell it and do not share it with Google or anyone else.

Deleting your account removes your account and all associated data — business details, ratings, private feedback, analytics and any uploaded image — within 30 days. This cannot be undone. Records we must keep by law for tax or accounting, which include the quotes and invoices we have issued you, are retained for as long as the law requires.

11.Availability

We aim to keep the Service running continuously but do not guarantee uninterrupted availability. We may change or remove features and will give reasonable notice of significant changes where practicable.

The Service depends on third parties including Google, and our hosting and email providers. We are not responsible for their outages.

12.Ending the agreement

You may delete your account at any time from your dashboard. Deleting your account counts as cancelling under section 9, so the notice period and refund rules there apply.

We may suspend or terminate your account if you breach these Terms, with notice where reasonably practicable, or immediately for serious breach — including connecting a listing you do not control.

13.Warranties and liability

We provide the Service with reasonable skill and care. Beyond that, and to the extent the law allows, the Service is provided as it is, and we do not warrant that it will be uninterrupted, error-free, or that it will produce any particular result for your business.

To the maximum extent permitted by law:

(a) We are not liable for indirect or consequential loss, including lost profits, lost business, lost goodwill, or loss of anticipated savings.

(b) We are not liable for any act or omission of a third-party platform, including any action Google or another review platform takes in relation to your business, your listing or your reviews.

(c) Our total liability to you for all claims arising in any 12-month period is limited to the amount you paid us in that period.

Nothing in this clause excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud, or under the Consumer Protection Act where it applies to you.

14.Indemnity

You indemnify us against claims, losses and reasonable legal costs arising from:

(a) your connection or use of a Google Business Profile, or another platform’s listing, that you do not own or are not authorised to represent;
(b) your breach of clause 6 or clause 7; or
(c) content you or your customers submit through the Service that is unlawful or infringes someone else’s rights.

This indemnity does not apply to the extent a claim arises from our own breach of these Terms or our negligence.

15.Complaints and disputes

Email support@quietreview.com first — most issues are resolved quickly that way.

If we cannot resolve it, you may refer the matter to the National Consumer Commission or an accredited consumer ombud. Nothing in these Terms prevents you from approaching a court.

16.Governing law

These Terms are governed by South African law, and the South African courts have jurisdiction.

17.Changes to these Terms

We may update these Terms. For significant changes we will give reasonable notice by email or in the app. Continuing to use the Service after a change means you accept the updated Terms. The Terms in force when you accept a quote are recorded with your acceptance.

18.General

If any part of these Terms is unenforceable, the rest continues to apply. Not enforcing a right does not waive it. These Terms, together with your accepted quote or the price you agreed with us in writing, the Privacy Policy and the Refund Policy, are the entire agreement between us.

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