What are unhappy customers costing you?
Your numbers, not ours. Nothing you type is saved or sent anywhere.
Your numbers
Rough figures are fine. This is about what's at stake, not an exact bill.
Nobody has this number exactly. Your gut is the only figure that counts here.
Fill in what a customer spends and how many leave unhappy, and the figure appears here.
How you look on Google
Open your Google listing and copy three numbers across. This is a different group from the unhappy customers above: people who never came in.
Find it in your Google Business Profile, under Performance.
Your best guess is fine.
Enter your rating, and what it means for the people looking you up appears here.
BrightLocal Local Consumer Review Survey 2026, 1,002 US adults.
Quiet Review offers every customer your Google review page, and gives unhappy ones a way to tell you first, so you can put it right.
Nothing you type is saved or sent anywhere.