Contact
Each address below reaches a person, not a ticket queue.
- Help with your account: support@quietreview.com
- General questions: hello@quietreview.com
- Invoices, payments, refunds and cancellations: billing@quietreview.com
- Enterprise and quotes: sales@quietreview.com
- Partnerships: partners@quietreview.com
- Your personal information: privacy@quietreview.com
Response times
We aim to reply within two business days, Monday to Friday. Messages sent over a weekend or a public holiday are counted from the next business day.
Two things have timeframes we publish rather than aim at: refunds are processed within 15 business days (see the Refund & Cancellation Policy), and requests about your personal information are answered within a reasonable period, and in any case as the law requires (see the Privacy Policy).
What to include
Your business name and review link, and the email address you signed up with. For a billing question, the date and amount of the payment helps.
Never send your password, by email or any other way — we will never ask for it. We never ask for card details either: invoices are paid by EFT, using the invoice number as the reference.
Cancelling or getting a refund
To cancel, email billing@quietreview.com with 30 days' notice. Refunds, including the 14-day cooling-off right after accepting a quote, are set out in the Refund & Cancellation Policy.
Your information
What we collect and what you can ask us to do with it is in the Privacy Policy. The rules for using the service are in the Terms of Service.